Terms and conditions
The TUI Shop is run by Crossroads Loyalty Solutions AB (556578-1571) and its subsidiaries (hereinafter referred to as the “MERCHANT”, “WE” or “US”) on behalf of TUI Nordic AB. TUI Shop is addressed to customers of TUI Nordic AB, but is available to all. The Merchant is the shop operator of the TUI Shop on shop.tui.fi (the “SITE“). On the Site, you have the possibility to purchase products and services (collectively referred to as “REWARDS”) using cash. Detailed contact information about us is available on the Site.
2. Agreement conclusion and order
We reserve the right to change these Terms and Conditions at all times, without any prior notice. Any changes to these Terms and Conditions will be posted on the Site. We recommend that you regularly keep yourself updated on the Site in order to become aware of any changes to the Terms and Conditions. The version of the Terms and Conditions that is available on the Site when you place your order is the one that applies to your order.
We reserve the right to at any time and without prior notice withdraw Rewards available in the TUI Shop. If a Reward sells out and is not available from the supplier, any orders containing the Reward may be delayed or cancelled.
A purchase agreement that these Terms and Condition apply for is not entered into until we have confirmed your order in writing, and you have received our order confirmation by e-mail. We strive to provide you with an order confirmation no later than 1 hour after we have received your order. You may withdraw any order up until we have confirmed it.
3. Prices and payment
3.1 Payment by payment card or credit card
For cash payments by payment card or credit card, a secure, PCI-compliant Credit Card Internet Gateway Service provided by DIBS is used. The communication with the payment gateway is encrypted using https. To fulfil the payment you need to fill in your card number, expiration date and CVV/CVC-code. The total amount of cash payment that is shown in the check-out on the Site will be charged when you confirm your order in the check-out.
3.2 Taxes and fees
Prices indicated on the Site are in Swedish kronor (SEK), Norwegian kronor (NOK), Danish Kroner (DKK) or Euros (EUR), depending on which language and currency combination you are browsing, and include loval VAT. A shipping fee applies to all orders and is based on the size of the order and the requested delivery destination. This fee is stated in the check-out where the total cost of the order is presented.
Rewards in stock are normally delivered within the number of days set forth on the Site. Unless otherwise agreed (e.g. in connection with an order for products not in stock) delivery will be made no later than 14 days from the day you placed the order. In case of delay in delivery, we will inform you accordingly and continue to monitor the order. If the specific item is currently out of stock, the delivery might take longer. In such a case, our customer service will contact you to provide further information. Unless otherwise expressly agreed and if a delivery is delayed for more than 30 working days and it is not due to you as customer, you are entitled to cancel the purchase.
When your order is sent from our warehouse, you will receive an e-mail containing e.g. tracking number enabling you to track your order.
If a package shall be picked up at a specific delivery point, you shall collect it within the time specified in the notification. Normally packages shall be picked up in person with valid identification and order number. You will receive a delivery notice stating when and where the package shall be picked-up or received. The notice is sent by e-mail, and/or ordinary mail and/or, if you have provided a mobile phone number, by a cost free text message/SMS. The notice is sent by ordinary mail only as an exception.
4.2 Uncollected packages
If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not (within two weeks of our first attempt to deliver the product to you) accept delivery or collect the product from the carrier, then we may (without affecting any other right or remedy available to us) do either or both of the following:
a) charge you for our reasonable storage fee and other costs reasonably incurred by us;
b) no longer make the product available for delivery or collection and notify you that we are immediately cancelling the applicable contract, in which case we will refund to you or your credit or debit card company as applicable any money already paid to us under the applicable contract, less our reasonable administration charges (including for attempting to deliver and then returning the product, and any storage fees as provided for in clause a) above.
4.3 Right of withdrawal
When purchasing Rewards on the Site, you are entitled to a 14-day withdrawal period in accordance with applicable consumer protection legislation. This means that you have the right to cancel any purchase by notifying us accordingly within 14 days of you or your representative receiving the product ordered (the withdrawal period). The right of withdrawal does not apply to: (a) products that are custom made, tailored or personalized in some other way; (b) products that have been opened and thus cannot be withdrawn due to health or hygienic reasons (such as underwear, cosmetics, swimwear, hair dryers and similar products, electric razors, electric toothbrushes, scales, heating pads and foot baths); (c) a product that quickly deteriorates or has a limited lifespan; (d) sound and movie recordings (such as a CD) or computer software that has been opened; or (e) digital content that is delivered through a non-physical media (such as voucher codes, computer software, programs, games, music, videos or texts that are delivered through download, streaming or email).
Please send us a clear message e.g. in a letter sent by mail, telefax or e-mail before the period of withdrawal expires if you wish to withdraw a purchase. You must provide your name, address and other relevant information, such as order number and e-mail address in the message. You may also use the standard form for the right of withdrawal provided by the Swedish Consumer Agency (Sw. Konsumentverket), but it is not obligatory.
In order for you to use your right of withdrawal in time, it will be sufficient for you to send us a message to that effect before the withdrawal period expires.
If you use your right of withdrawal, you must bear the costs for returning the Reward. Furthermore, you are responsible for the condition of Reward after you received it and during the return shipping. We recommend that Reward is sent in return well packaged, in good condition and in its original box and/or packaging. The product shall be returned within 14 days from the date when we received your notification informing us that you want to exercise your right of withdrawal.
For orders cancelled by using your right of withdrawal, we will issue you with a full refund, including the shipping costs paid by you. Any additional shipping costs due to you choosing another delivery than our standard delivery are exempted from refund. When you return part of an order, the shipping costs will not be refunded. We are entitled to deduct an amount from the amount to be refunded that corresponds to the loss of value of the product compared to the original value, if and to the extent the loss of value is due to you handling the product other than what is necessary to determine its function or characteristics. As stated in section 4.5 above, expired points will not be returned.
We will refund the amount as soon as possible, but not later than within 14 days of the date when we received your notification of withdrawal. However, we will delay the refund until we have received the product or you have provided proof that the product has been returned, e.g. by a certificate of delivery. Refunds will be made by the same payment method you chose, unless otherwise agreed.
If an item does not live up to expectations due to a defect, you have the right to make a complaint within three years from the date you received the Reward. This applies to original manufacturing defects or other defects in the Reward, which was already present in the Reward at the time of your purchase. If a problem occurs regarding your Reward, you should contact customer service within a reasonable time after the problem manifested itself or when it became apparent to you. Complaints made within two (2) months from you discovering the defect will always be considered as having been given in due time.
Some of our Rewards may be subject to warranties. Information about any warranty period and special conditions for warranties for each Reward is set forth on our Site or in these Terms and Conditions. Warranties provided by the manufacturer of a Reward might extend the period mentioned in section 5.4. The warranty periods vary depending on the Reward and in applicable cases depending on which part of the Reward that exhibits the problem. The warranty does not apply to problems that arise because of incorrect use, abnormal treatment or if the product has been tampered with in any way.
If you have questions regarding the warranty of a product, please contact our customer service.
4.6 Transportation damage
If your product has been damaged on its way from the warehouse to you, please contact customer service immediately. When returning a product, you have the responsibility for any damages related to transport.
5. Pictures and colors
We have no liability for Rewards being sold out and reserve the right for any image or typographical errors on the Site, e.g. errors in the product description, inaccurate prices and price adjustments (such as changed prices from suppliers, changes in currencies) or incorrect information regarding stock levels. We are entitled to rectify any such errors and to change or update the information at any time. If the wrong price has been provided for a Reward that you have ordered, we will notify you accordingly and await your approval of the amended price before we continue with the order process. Any image details on the Site shall be considered as illustrations only. Such illustrations do not guarantee to reproduce the exact number of products that you receive nor the exact appearance, function or origin of the Reward. We are not responsible for any information by third parties on the Site.
Any information communicated between TUI Shop and your computer is being encrypted with https.
The Site might contain links to other websites to help visitors find more information regarding specific topics. Such sites are outside the control of the Merchant and/or TUI. The Merchant and/or TUI do not take responsibility for the personal privacy or the content of such pages.
10. Force Majeure
The Merchant is not liable for any non-performance caused by circumstances beyond its control, which directly or indirectly prevents, obstructs or renders production, delivery or freight uneconomical until such obstacle has been removed (force majeure). Such circumstances shall be deemed to include strike, transportation shortages, import and export prohibition or other conditions that lies outside the Merchant’s control. If circumstances beyond the Merchant’s control occur, the company might not be able to fulfil its obligations that have been stated here, as long as the state of Force Majeure persists. If the force-majeure situation lasts longer than 2 months and your order has not been delivered, both you and the Merchant are able to cancel the order without further sanctions or costs.
11. Copy rights and trade marks
We or our licensors own the Site and all its content. The information is protected by intellectual property and marketing legislation among other things. This means that trademarks, company names, product names, images and graphics, design, layout and information on products, services and other content may not be copied or used without our prior written consent.
12. Governing law and disputes
In the event of a dispute, we comply with the decisions of the Swedish National Board for Consumer Disputes or similar boards in other European countries.
Any dispute regarding the interpretation or application of these Terms and Conditions shall be governed by and construed in accordance with Swedish laws and shall be exclusively settled by the courts of Sweden.
These Terms and Conditions were established by Crossroads Loyalty Solutions AB on 2016-11-08.